Long post...
Thank you
@Bilalw, you took time to offer your opinion. Per stats, 50 people viewed and there are 91 post. 49 of those post were made by vendors/mods, the other 42 by active members. Of the 50 that viewed the post 11 were vendors/mods and 39 were active members, of which only 14 responded.
@Bilalw was one of the 14 out of 39 that cared to share, thank you. Also, there are 731 total members, roughly 15 or so are vendor/mods, I would expect active member's post to far outnumber that from vendor/mods, but they don't, why? The issue is active member participation, which as
@Bilalw eluded to is cyclical and depends on interest. Truthfully, suggestions of vendor education are cool but they miss the mark as the forum has experienced past periods of way more activity without it.
I belong to several product oriented boards, none have the producers/vendors of the products as members. This site is a product focused platform, we discuss products and with vendors there it will never be truly open. Consider, the vendors know who the person in the avatar is in many cases, what they purchased, when, how many, etc., which makes giving honest appraisal and discussion very awkward. So as
@Bilalw mentioned, reviews and discussion of oils end up feeling more like advertisement than honest appraisal, in essence it becomes an extension of the vendor's product page, which becomes boring and not really helpful to the consumer. I've mentioned several times, for example, that I highly rate Habz Alamin Malinau, up there with the likes of Borneo Diesel and Kencana V3 in my honest opinion. Imagine if I didn't experience it so and said I think it's subpar, IMO not worth a quarter of its price, and among the long line of Malinau oils I've tried, I rate it dead last, thumbs down. I gave my opinion and didn't say it was fake, so no foul there or breaking of the open forum's rules, but as an influential person on the board, me saying that could negatively impact sales of that oil, that's a fact, and could ruin our 'friendship'. The mods, vendor, and you
@Ouddict know my statement can be impactful as well. What happens then, is the post censored, edited, deleted, left to stand knowing that although it's an opinion and not rule violating, it may affect him; get's tricky protecting the member's right to be open and protecting the vendor. The more I think about it, I wonder how feasible it is for the duality to coexist.
I recall a time when many wondered about the identity of the other forum's owner, many including vendors felt that some had multiple personalities when on one board vs another in behavior and how they spoke of oils. The other board was primarily comprised of contributors that supported a particular vendor's product, didn't take a genius to know that, but many had issue with it. But if you think about it realistically and without any emotional devotion, what separates that board from this? That one had members that raved about one vendor's product, boring, and this forum has members that rave about several vendor's products, boring after a while; no real openness about products, extension of vendor blurb.
@Ouddict just as strategic planning is important in cybersecurity to stay ahead of crooks that work 24/7, so it is here. You and management team have to figure out direction you want to go in, which you have options that may be more viable than others.
1. Leave as is with understanding that member participation is cyclical, while understanding the difficulty in the duality of protecting member right to be open vs protecting vendor?
2. Enlist vendors to offer 'education' that isn't just marketing masquerading as knowledge and offers more than what can be found using google-fu?
My suggestion, completely remove the vendors from consumer speak, the lack of vendors on the old BN Oud Majlis is what made it great and much more open; vendor politics, vendor and vendor shills like Ali Senjgeki or whatever the name, was a major part of the downfall. Truthfully as it is now it's kinda creeepy, I see a member mention their SOTD and the next thing I see is the vendor come in and comment about their oil; makes me wonder if they're sitting somewhere lurking, stalking and waiting for the opportunity to do so I've seen it happen so much lately. If I mention your oil or an oil I got from you as a vendor, it's not an invitation to initiate conversation about it with me or to comment how great you think it is, creepy, to ME. Let the members and vendors know that the consumer speak is protected unless it violates rules and let vendors know they can't win with thin skin; criticism of your product, good, service, person, etc comes with the territory. Maintain the vendor sections and members can go as they choose. Vendors can engage in commercial endeavors, answer questions, and educate in their own space to their hearts desire as long as it's not spoofing or attempting to debunk another vendor's ideas, concepts, products, etc. For example, I wouldn't expect to see convo about the term kinam/kyara in oil naming or oil smelling like wood on low heat is misleading on the Pearl section, they're another vendor's concepts. IMO the only reason a vendor talks about another vendor's concepts, ideas, stuff, etc. is when they can't come up with their own.
That is just scratching the surface of possible reasons why members aren't active; figure out the rest. Use the stats to see periods of high vs low activity and what caused them, look at the other forums such as BN and gaharu and what caused their closure or reduced activity, look at issues that caused exodus from participation here etc. and you'll begin to scratch the surface on possible ways to revitalize member participation, because without member participation outside of the market it'll just be the vendors talking amongst and patting each other on the back like what's happened in much of this thread. That's about as helpful I can be without going into a whole bunch of BS that has occured or I see here, hope it helps.