Wasn’t a genuine Sandalwood oil. Smelled more like a cheap Gulf Attar based around some kind of Amber compound.
Whatever it was - it wasn’t a pure Sandalwood oil.
Dear JK DeLapp. Good day to you,
I hope you and your business Rising Phoenix both doing great.
I would like to bring your attention and give you few advises from a colleague, and I'm only doing so because you are giving your opinion and feedback publicly about our work and oils.
1- first of all as perfume maker, herbalist, vendor and seller when making an opinion or review about any other company or maker or their products, specially when you are a affiliated with the forum or the site that this review or feedback is being offered/published on, it's always good to get those samples or oils from the company or the manufacture themselves, rather than a person who claim to have possession of those oils long time ago, this way your respectful opinion and review stays profession and accurate and there are not mistakes or inaccuracies in it. If you have contacted us saying who you are and that you like to review one of our oils or products on this forum would be more than happy, to send you the oil, the lab test and the ISO certification as all sandalwood in India can only be distilled/exported with special license and certification which I'm sure you are familiar with.
2- I'm not sure what you have received and not sure what it smells like because you got an open sample from an open bottle from someone who got it long time ago and was already making multiple bashing and hateful statements and accusations on the brand on this same forum that you reviewed the oil on, and honestly can't confirm or deny your statement as you can be very right and correct and it didn't smell like sandalwood at all but rather cheap Gulf Attar based around some kind of Amber compound, the only problem here is, that same oil batch by batch was lab tested by both the seller and independently, exported with ISO certification ISO 9001:2015, certification of natural compliance CA-SA 123, and QM-014178 and certification of good practice and sold to over 150 clients around the world and used as basic ingredient for two major natural beauty and cosmetics companies in USA which both require a lab testing for their own.
3- We may agree or disagree on many things but I think one thing we all agree on is that, sandalwood oil if it's Indian or even Australian smells in a way similar and it does smells like sandalwood even to the amateur or the novice (and in no way I'm saying you are), sandalwood oil from different companies is widely available all over the country, don't you find it strange that a company who has been in business for 300 years, listed on 10 international magazines, reviewed and recommended by many respectful independent reviewers and perfume collectors and influencers in the industry, had multiple international fugues as clients, and sold hundreds of orders to hundreds of people all around the world, gets a cheap Gulf Attar based around some kind of Amber compound, and sell it as pure Mysore sandalwood oil with a hand signed certification from the owner of the house that it is pure and authentic?
4- finally, don't you see it strange as a fellow perfume maker, seller, and vendor that someone buys an oil, say it is trash and fake and they hate it and it cause them allergic reaction and had to throw their shirt because of it! as if it's some kind of toxic material, offered full refund and money back to return it but they don't, and they go on this forum and only this forum who had made multiple false acquisitions about our company, brand and work , post pictures and write posts brag about how bad it is, then send it to you (ship it) even thought they refused to ship it to us the first place to get a refund, and then you review it and go back on that same forum saying that "Smelled like a cheap Gulf Attar based around some kind of Amber compound. I knwo you have started your perfume business in 2011 as you mentioned on your store on Etsy and I'm sure you know that we have been in business much longer than that, so here is an advice from time, experience and knowledge "your name and reputation is the most valuable thing you have so make sure you protect it in all cost and don't get it involved in attacks and accusations or taking side without solid proof or evidence".
5- I would've totally respect your opinion if you got this oils from us directly and reviewed it, it would still be your opinion and not a lab test but I would still took it and respect it, but unfortunately I can't do that now because you didn't follow the rules or basic or fair or unbiased opinion.
regards
Unfortunately it is sold out...(sproaty??)
