Shoyeido knows what they are doing more so than any of us, this has to be an issue caused by the shipping department or a vendor / retailer.

One possibility: The person that the wood was purchased from stored their incense in a single space so that the woods were stored close to heavily fragranced incense sticks or chip mixtures and picked up the surface scent - I have had a batch of chips basically ruined this way.

Another: some shoyeido granulated incense is quite powdery and cloying to me. Maybe they were sent a granulated mixture by mistake?
 
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they'll respond shortly I'm sure, no worries.
I'm so upset I might lose my mind. I will return immediately. I didn't even open the scent was so cloying. I got a headache. I guess they are closed today. GRRRRRRRR. I e-mailed, phoned, there answering machine doesn't have an outgoing message it just hung up on me mid-message. If I have to fly to San Francisco and picket them I will. I also ordered 3 tiny pieces of incense smaller than a finger nail. So pleasant outside the wrapper compared to the agarwood.
 
they'll respond shortly I'm sure, no worries.
OMG both Kotaro and Jay from JAPAN INCENSE both responded with calls and e-mails. They were so thoughtful and kind. I can only guess the bubble wrap retained a scent from some other incense (Yes Mr P!), I lose my mind when I smell white powder. I just can't take the chance to even open it. They wouldn't be able to resell and they aren't a big box store, it's just them. I actually made a little present for Kotaro, he was so upset by my strong e-mail. What a classy caring outfit ~ they have my loyalty. I need some more River Path. Just blown away by their customer service. They even offered a return label. Here they are probably trying to recycle...
 
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Cloying agarwood that smelled like babypowder? can I see some pictures of this wood? what company is it?
It's wrapped. I'm returning unopened. I'm sure it's my fault entirely. They were probably using bubble wrap or shipping materials that had a strong scent. I can't deal with that white musk that every cheap perfume smells like. I become literally dangerous and insane. I just can't take a chance. That Plum incense makes me crazy too. NOOOOO! I feel terrible maybe if I had opened and tried it would have been fine. But I didn't want to gamble.
 
It's wrapped. I'm returning unopened. I'm sure it's my fault entirely. They were probably using bubble wrap or shipping materials that had a strong scent. I can't deal with that white musk that every cheap perfume smells like. I become literally dangerous and insane. I just can't take a chance. That Plum incense makes me crazy too. NOOOOO! I feel terrible maybe if I had opened and tried it would have been fine. But I didn't want to gamble.
aound perfectly sane to me! more sane than the usual!
 
at the moment I am heating my favorite kinam, in my mind because I gave my heater to a family member cause I wanted a new one and also kick start them a hobby... I am getting tiny wafts of memory aroma, not joking. I my nose has a photographic memory or should i say an olfactorymemory! But I agree, nothing like heating the woods...still....LOL
 
Is this vendor reputable or not?
How come the nervousness?
The vendor is one of the most reliable importers of Japanese incense and woods here in the states. I was a bit worried seeing all the responses about issues but I'm glad the other user got it sorted out. I live in San Francisco and regularly drop in to pick up my orders from Kotaro--always a pleasure to see and talk to him. Out of all my orders they only made a mistake on one of them, which he quickly and apologetically remedied. Because they're a small business they get backed up pretty bad sometimes and it takes a minute for orders to get completed, but they will always have my vote for reliability and trustworthiness.
 
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